At Fortress Technology, our dedicated team of experts are on hand to ensure your experience with our inspection equipment runs smoothly. We understand that when you encounter challenges or have questions, you need prompt and reliable solutions.
We provide our customers with a consistently high level of service support through our range of service products. Our service team will support your inspection equipment from the initial installation and commissioning process to providing your team the comprehensive training courses designed to help you get the most out of your product. We have a range of service contracts to ensure your equipment remains operating at peak performance and spare parts kits designed to meet your business needs. With our commitment to excellence, you can trust us to provide the support you need to succeed.
COMMISSIONING & INSTALLATION
Our team of highly trained Fortress experts will guide you through the entire Installation and Commissioning process. With decades of experience, as the manufacturer we’re perfectly positioned to handle any challenges that may arise. The commissioning process covers product setup, provides essential training, and conducting comprehensive testing to certify the fully commissioned equipment.
Equip your team with the knowledge and skills required for efficient and safe equipment performance. Our training courses are delivered on-site using your equipment, ensuring relevance and applicability to your team. Each session is led by experienced technicians to ensure that your team gains the necessary problem-solving skills to deal with situations quickly and effectively.
We understand how critical it is to keep your inspection equipment running at peak performance. Our service support structure is designed to minimise downtime and maximise profitability and efficiency. Along with all required certification, our uniquely trained team can provide vital maintenance and performance advice as part of the service visit.
With our service contracts, customers can enjoy priority call-outs over other customers and receive instant technical support from our in-house Help Desk.
The Spare Parts Kits offerings have been designed to provide our customers the ability to choose the level of instant access they have to replacement parts for equipment maintenance purposes.
By keeping a spare parts kit on hand, you avoid costly shipping delays, ensuring the immediate availability of parts and reducing costly down time of equipment.
Reach out to our Parts Department for information and to order parts for your system:
The Fortress Product Performance Validation (PPV) establishes the appropriate test piece dimensions to be employed when conducting contamination testing for a specific product.
Providing a PPV certificate serves as evidence that routine validation tests conducted by operators are achieving the smallest contaminant size feasible for a given product.